Customer Relations Manager (Experience Needed)

Key Responsibilities

• Resolve customer concerns and coordinate manufacturer support when necessary.
• Monitor customer satisfaction metrics, surveys, and reviews; identify trends and recommend improvements to leadership.
• Maintain records of customer cases and ensure timely follow-up and resolution.
• Oversee post-sale follow-up and support the customer journey from sales through service.
• Assist with vehicle deliveries, ensuring customers understand warranty, maintenance, and dealership resources.
• Collaborate with sales, service, and management to improve processes and customer experience.
• Support the General Manager with internal communication, reporting, and follow-up on key initiatives.
• Assist with manufacturer visits, audits, and dealership events when needed.

Qualifications

• 2+ years of customer service experience, preferably in automotive or dealership environment.
• Strong communication and conflict resolution skills.