Customer Experience Manager

About the role

The Customer Experience Manager (CEM) is a key leadership position within Five Below stores. Reporting to the Store Manager, the CEM oversees the Support Lead, Lead Cashier(s), and store associates. The role involves leading the front-end operations, managing cash, ensuring store cleanliness, and driving sales.

Responsibilities

• Ensure all associates and managers are Wowing the Customer through personal contact with customers
• Lead Front End Operations
• Train staff on the High Fives of Customer Service
• Maintain store cleanliness, recovery, and readiness for customers
• Perform SM duties in absence
• Supervise, train, coach, and develop all associates
• Drive store sales and control expenses
• Manage cash handling procedures including bank deposits, register functions, and stock room tasks
• Follow and enforce SOPs and maintain store maintenance

Qualifications

• High School Graduate or equivalent
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Creative thinking and ability to maintain composure under pressure