Customer Relations Clerk I

Essential Job Duties

• Aids customers with their accounts.
• Maintains records of customer accounts.
• Balances cash and check receipts.
• Processes meter readings and forwards work orders to field staff.
• Processes monthly billing of customer accounts.
• Reports to the Utility Office Manager.

Minimum Qualifications

• Processes payments from customers, including processing, batching, and keying those received in the mail and the night drop.
• Processes financing payments for water/sewer assessments.
• Processes bank deposits and does the bank run.
• Runs delinquency and turn-off reports and processes notices.
• Processes turn-offs, return checks, and account refunds.
• Loads, unloads, and processes reports on meter boxes.
• Prints and dispatches work orders to field staff.
• Updates work orders on customer accounts.
• Reviews and edits accounts monthly.
• Processes, prints, and sorts bills for mailing.
• Manually processes temporary service including the monthly billing.
• Processes annexed accounts.
• Maintains the meter inventory.
• Processes, files, and maintains customer cards and work orders.

Knowledge, Skills And Abilities

• A comprehensive knowledge of principles of cashiering and ability to make accurate arithmetical computations is required.
• Must be able to courteously interface with customers and deal with irate customers.
• Must be detailed and multi-task oriented.
• Should be able to understand and follow complex oral and written instructions.
• Ability to learn assigned tasks readily and to adhere to prescribed routines.
• Ability to read, speak, and write English.

Equipment

• Basic knowledge of standard office equipment, including skill in the operation of a computer, adding machine, and multi-line phone system.

Education

Employee must be skilled in keying information into a computer, with previous experience handling large sums of money and experience dealing with the public required. High school diploma, GED, or equivalent is required. Bilingual (Spanish speaking) preferred.

Physical Demands

• Acceptable hearing and vision with or without correction are required for this position.
• Must be able to view a computer screen, stand and/or sit for extended periods of time, as well as reach, bend, and stoop in order to access file cabinets for filing and retrieval of data.
• Employee may occasionally be required to lift up-to 30 lbs.

Environmental Conditions

Works indoors in an air-conditioned office environment.