Customer Relations Associate (Retail)

About the role

Show off the latest technology as a Customer Relations Associate in one of our Retail Branch Offices. At HTC, the possibilities are truly endless, and one of the best places to start is on our retail team. This role provides a foot‑in‑the‑door with the nation’s largest telecommunications cooperative, allowing you to become an expert on HTC services while delivering seamless member experiences.

Responsibilities

• Accept, solicit, and process new sales across all lines of business, including Voice, Video/HTC TV Max, Internet, Mobile, Security, and ancillary products and services.
• Engage with members through face‑to‑face interaction, phone calls, and email to assist with orders, answer questions, process payments, and provide support.
• Deliver consistent, high‑quality customer service that aligns with HTC’s values and member‑centric approach.

Requirements

• High school diploma or GED.
• Understanding of the latest technology.
• Minimum of two years of related experience and/or training.
• Ability to work flexible hours, including Saturdays, call‑in, call‑out, shift work, and some holidays.

Skills and Qualities

• Strong work ethic.
• Attention to detail.
• Initiative.
• Empathy.
• Excellent customer service skills.
• Team‑player attitude.

Schedule

Flexible scheduling that may include Saturdays, call‑in, call‑out, shift work, and some holidays.