Customer Relation Executive

Greeting and Service

Welcome and greet customers in a friendly and professional manner. Assist in jewellery selection by providing information, explaining features, and suggesting options based on preferences.

Customer Relationships

Build strong customer relationships through exceptional service and personalized attention. Address inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.

Jewellery Knowledge

Maintain a deep knowledge of the store's jewellery collection, including materials, gemstones, designs, and current trends. Assist with fitting and adjusting jewellery, ensuring comfort and proper fit.

Sales and Transactions

Process sales transactions accurately and efficiently, including cash handling, credit card payments, and issuing receipts. Maintain a clean and organized store environment.

Inventory Management

Keep track of inventory levels and assist in inventory management, including restocking and reordering of jewellery items.

Training and Development

Participate in regular training sessions to enhance product knowledge and sales techniques. Stay updated with industry trends, new product releases, and competitor offerings.

Customer Education

Provide customers with information on jewellery care, maintenance, and cleaning techniques. Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships.

Marketing and Promotion

Collaborate with marketing and advertising teams to promote sales events, new collections, and special offers. Utilize CRM software and customer databases to maintain accurate customer records and track preferences.

Company Policies

Stay knowledgeable about company policies, warranties, and after-sales services. Participate in team meetings and provide feedback and suggestions for improving customer experiences.

Visual Merchandising

Collaborate with the visual merchandising team to create appealing displays and window showcases. Adhere to all company policies and procedures, including security measures and ethical business practices.