Customer Receivables Relationship Lead

Summary

The Customer Receivables Relationship Lead provides strategic leadership by developing billing specialists, improving processes, establishing best practices, and representing the organization in customer meetings. This role strengthens team capabilities and promotes consistent, effective collections and billing practices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process Leadership and Standardization
• Balance local ownership with corporate consistency across collections and billing practices.
• Create and maintain a centralized repository of customer-specific billing procedures and ensure records remain current.
• Produce and maintain databases for high-volume customers to support accurate, efficient account management.
• Cross-Functional Collaboration and Issue Resolution
• Manage internal processes by removing barriers between departments and facilitating alignment among customer service, production control, sales, shipping, and finance.
• Investigate and resolve billing disputes, short payments, and deductions in collaboration with sales, billing, and other appropriate departments.
• Partner with Center of Excellence team members to obtain information needed by billing specialists for customer-specific requirements.
• Provide support for billing and cash application activities as needed.
• Customer Account Support and Relationship Management
• Support National Account Managers with customer issues related to overdue accounts or other matters that prevent or delay payment.
• Facilitate and lead meetings with customers carrying large or aged balances.
• Work closely with the Credit Manager on high-risk customers and assist with facilitating customer meetings.
• Build customer trust by communicating effectively, managing expectations, and maintaining strong business relationships with key customers.
• Project Management and Strategic Support
• Manage customer portal activity, including onboarding new customer portals and supporting ongoing portal requirements.
• Understand business cash flow needs and support actions that help improve timely collection and payment resolution.

Qualification Requirements

• Strong verbal, written and interpersonal communication skills, including the ability to communicate effectively across all levels of the organization.
• Ability to interact with internal customers and external customers, build strong relationships at all levels and across all business units and organizations, and understand business imperatives.
• Education And/Or Experience: Bachelor’s degree in accounting or related field from four-year college or university; or Associate’s degree in accounting or related field plus 2 years of experience; or equivalent combination of education and experience.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
• MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Other Skills & Abilities

• Reliability: at work every day on time.
• Accuracy: uncompromised.
• Communication Skills: technical information, internal/external customers, all levels of employees.
• Conflict Resolution.
• Attention to Details.
• Independence.
• Manage multiple projects, priorities, and deadlines.
• Organizational skills.
• Professionalism/professional demeanor.
• Team: work as a member with all employees.
• Proficiency in MS Office products including Excel.

Physical Demands

• Frequent travel from one state to another where the COE sites exist.

WORK ENVIRONMENT

• Frequent travel from one state to another where the COE sites exist.

EEO/AA Disability/Veteran

American Packaging Corporation is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. American Packaging Corporation will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. EOE/AA Disability/Veteran.