Customer Quality Manager

About the role

As a Customer Quality Manager in our Quality & Excellence team, you will uncover the root causes behind every error, drive transformational improvements, and implement forward-thinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance.

Willingness to travel up to 25% of the time to support customer and business needs. A valid US visa is preferred for this role.

Responsibilities

• Coordinate and support quality tasks related to New Product Introduction and customer inquiries
• Participate in customer audits and support preparation to ensure compliance with industry standards
• Build and maintain customer relationships through proactive and clear communication
• Manage Failure Analysis requests, interpret reports, and relay findings to customers
• Act as the main interface for customer complaints, providing timely analysis and support
• Collaborate with internal teams to address technical issues and drive continuous improvement

Requirements

• Degree in engineering or related field and understanding of electronic devices (mandatory)
• Knowledge of semiconductor devices, package technologies, and device reliability (mandatory)
• Experience with failure analysis and field applications (highly desired)
• Experience with stress testing and structured problem-solving methods such as 8D (preferred)
• Familiarity with manufacturing engineering concepts, including process control, FMEA, and OCAP (preferred)
• Understanding of quality management systems and industry standards such as ISO 9001, IATF/VDA, and QMS (preferred)
• Strong communication skills with experience presenting technical information and supporting customers (mandatory)
• Ability to work effectively under pressure

Pay

Location indicative salary range for San Jose, CA, United States: US$ 145,440 – US$ 216,342. Hourly rate will depend on the highest level of education completed.