Customer Quality Engineer

About the role

UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo, and exceeding customer expectations. Join us today as a Customer Quality Engineer in Austin, TX!

Responsibilities

• Manage customer quality issues.
• Define and implement production part qualification requirements based on thorough understanding of customer quality requirements.
• Report into Site Quality Head and support operations team to understand customer requirements.
• Manage customer audits, schedule, lead, follow up, and close out all audit actions.
• Act as the first point of contact for customer compliance, product quality, and process quality issues, partnering with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
• Meet/exceed all goals and objectives for customer quality scorecards.
• Complete customer QMS & technical audits and action plans.
• Effectively manage 8Ds and meet all cycle-time metrics for customer reported defects.
• Interface with customers to notify material purges/recalls and problems.
• Drive problem solving (8D) on all negatively impactful quality escapes to customers.
• Create various presentations and action plans to meet customer and UCT communication needs.

Qualifications

• Minimum of a Master's degree in Engineering or equivalent technical discipline is required, with a Mechanical engineering background being a plus.
• Registered ISO 9001 auditor with experience is preferred.
• 1+ years of experience in functional management, compliance engineering, operations, quality, or reliability.
• Experience in quality and manufacturing systems, business process improvement tools, and problem solving.
• Experience with the ISO 9001 standard is required.
• Experience managing critical customer communications.
• Experience with Lean, 6S, zero defect manufacturing processes, inspection methods and tools.

Skills and Abilities

• Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
• Demonstrate the skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
• Knowledge of regulatory and compliance, experience in product, process and system audit.
• Strong communication, leadership, & management skills.

Benefits

UCT is an equal-opportunity employer committed to providing a safe, inclusive, and respectful work environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay

Competitive salary commensurate with experience.

Schedule

Full-time position with flexible working hours to accommodate the needs of the role and the customer base.