Customer Quality / APQP

About the role

Customer Quality: Ensure that customer relations are maintained by addressing customer concerns and supplying corrective actions through open dialog with Customer Service Representatives and Customer plant personnel. Participate in detailed analysis of returns by providing customer input to the analysis team. Lead 8D team to full corrective action and closure. Monitor customer portals to ensure concerns are addressed within given guidelines/timelines. Provide technical support to the customer as needed. Participate in detailed analysis of returns and include R&D as required. Maintain customer relations by addressing customer concerns/questions as related to Morganton or sub-supplier's products/processes. Make decisions on requirements to support customer plant issues including authorizing sorts, customer returns, and replacement parts. Lead 8D teams to find true root cause and corrective actions to address customer issues. Initiate management level presentations and lead customer discussions where root cause and corrective actions are presented and tracked until the issue is closed with the customer. Maintain CQTS database for responsible customers. Monitor and negotiate PPM levels. Maintain open dialog with customer service representatives at customer assembly plants to identify any emerging issues or expectations. Become familiar with vehicle “failsafe specifications” and possible error codes that are not Continental controlled. Become familiar with customer end of line testing as it relates to our product. Perform visits to customer OEM locations as needed to maintain customer relations, assist in issue resolution, and support product launches. Take a lead role in training other Customer Quality Specialist's that are new to the role including but not limited to SAP DP1, 8D methodology, customer portals, and proper documentation of 0km incidents.

APQP: Completes customer required documentation to support customer approval of new products and changes to current products. Gathers information from all required areas and review for compliance before customer reporting. Support PV lab with testing requirements assisted by Engineering. Maintain customer on-line systems. Support Special Builds according to established procedure. Coordinate or support customer visits. Complete IMDS submissions. Perform the Advanced Quality Planning function for assigned programs. Provide input to team members regarding customer notification strategies and completion of forms. Complete and facilitate all activities supporting engineering and process changes for assigned programs. Verify product files and watch PPAP builds. Participate in PLR Meetings with Project Management and Design Engineering. Support or Lead Customer Visits. Complete and maintain all APQP and PPAP documentation for assigned programs in SAP/PPAP. Ensure adherence to Customer Specific Requirements. Coordinate Plant Trial Builds in Morganton and at customer plants. Responsible for IMDS Submissions for Morganton.

Qualifications

• Bachelors Degree OR minimum 4 years of relevant work experience or more if no relevant Bachelors Degree
• 2 years of work experience in a manufacturing environment
• Customer service experience
• Strong Communication skills
• Intermediate level computer skills (ie: MS office)
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas now or in the future for this job posting.
• AUMOVIO will not offer relocation assistance for this opportunity.

Preferred qualifications

• Technical Bachelors Degree
• Knowledge of APQP, PPAP, IMDS
• Knowledge of 8D process
• Knowledge of Customer Specific processes, systems and/or engineering requirements
• Basic understanding of how our brakes systems operate
• General knowledge of automotive vehicle systems

Benefits

• Immediate Benefits
• Robust Total Rewards Package
• Paid Time Off
• Employee Discounts
• Competitive Bonus Programs
• Employees 401k Match
• Diverse & Inclusive Work Environment with 20+ Employee Resource groups.
• Employee Assistance Program
• Future Growth Opportunities, including personal and professional
• And many more benefits that come with working for a global industry leader!