Customer Project Specialist

About the role

Serve as key member of branch project management team and proficient user of SAP to ensure customer satisfaction, taking a proactive approach to servicing Company customers on project orders.

Responsibilities

• Perform order entry of job lot orders, including order acknowledgements to customers.
• Coordinate fixture package and gear releases, including expediting of drawings and approvals, updating shipping schedules to customers, expediting deliveries with suppliers, and coordinating warehouse deliveries to ensure on time performance.
• Execute accurate job lot billing to customers utilizing software and process supplier invoices on projects for payment.
• Proactively produce various reports to customers and suppliers from project software throughout project period.

Requirements

• Minimum: High school diploma or GED required
• Preferred: 2–3 years of experience; some customer service experience in a related electrical industry preferred
• Preferred: Four-year degree

Knowledge, Skills, Abilities

• Knowledge: Company’s products and services; Microsoft Word and Excel; SAP
• Skills: Oral and written communication; customer service
• Abilities: Work with all levels of employees and management both internally and externally; detail oriented

Working Conditions

Traditional office environment.

Schedule

Monday – Friday, 8:00 am – 5:00 pm

Pay

Starting at $23.00 per hour depending on experience.

Benefits

• Medical, Dental, Vision, and Prescription Drug benefits (multiple plan options)
• Life Insurance (you and family options)
• Flexible Spending Accounts
• Disability Benefits at no cost
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays
• Paid Wellness Day
• Community Time Off
• Predictable Work Schedules (no weekends or nights for most roles)
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs
• Additional perks supporting well-being and career growth