Customer Program Manager

About the role

The Customer Program Manager is accountable for ensuring the strategic objectives of the Program are developed, implemented, and consistently executed to provide error-free, on-time delivery of high-quality products and optimum program profitability, while actively cultivating and sustaining valuable customer and supplier relationships.

Responsibilities

• Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s).
• Manage and maintain Program budgetary compliance and recommend annual budget changes, as needed.
• Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements.
• Manage the department staff to ensure a high-level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives.
• Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures.
• Cook up and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently.
• Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements.
• Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements.
• Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated.
• Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Incora recordkeeping policies, including, but not limited to training records, transaction reports and customer communications.
• Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Incora policies and procedure.
• Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments.
• Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and/or product security, and organization throughout the facility.
• Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements.
• Attend all company-sponsored meetings.

Requirements

• Bachelor’s or management training, as required degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management.
• Demonstrated ability to provide excellent customer service/and real-time problem-solving strategies.
• Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives.
• Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required.
• In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point, Access is a plus.
• Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.

Qualifications

• Passionate about our Incora Values and exceeding customer expectations.
• Courage – Take ownership for issues and problems.
• Collaboration – Share Knowledge And Experience With Others.
• Commitment – Focus on ensuring internal and external customer expectations is met in a timely way.
• Community – We value our world and everyone who shares it.

Skills

• Customer Service
• Problem Solving
• Leadership
• Process Management
• Inventory Management
• Microsoft Office Suite
• Quality Work Instructions
• Customer Relationship Management

Benefits

Includes great salary and benefits, family friendly policies, and a 401K plan with company match. Also, offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees, 80 hours of Exempt Sick time, and employers paid Group Life Insurance at 1x salary, STD, and LTD.

Pay

TBD

Schedule

TBD