Customer Product Engineer

The Role

Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.

What You'll Do

• Provide hands on technical support within the Account Abstraction product vertical
• Deliver a stellar customer experience
• Scale support through internal tooling and runbooks as well as contribute to devX improvements
• Understand customer needs and how to meet unique challenges and goals
• Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally
• Work in a quickly changing environment
• Drive referrals from our customers