Customer Portfolio Manager (CPM) - CS

About the role

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.

Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.

Responsibilities

• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interprets simple internal and external business challenges and recommends best practices to improve products, processes or services.
• Stays informed of industry trends that may inform work. Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and may influence others' options on particular topics. May guide others to consider a different point of view.

Requirements

• Bachelor’s Degree from an accredited University (OR an Associate's degree from a college)
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

Qualifications

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Able to document, plan, market, and execute programs.

Skills

• High levels of operational judgment are required to achieve objectives.
• Moderate autonomy within the role.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

Pay

The pay range for this position is between $119,600.00 and $199,400.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Schedule

This is a remote position.