Customer Portfolio Manager (CPM) - CS

About the role

As the Customer Portfolio Manager, you will have a dynamic customer base with multiple locations. You will need to demonstrate accountability for functional, business, and broad company objectives within Gas Power. Your responsibilities include ensuring profitability and customer satisfaction for assigned contracts and customer obligations, managing service agreements, fixed price, and time and material programs, and interacting with various internal teams.

Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
• Interpret and develop strategy for the area of responsibility, including control of resources and influences policy formulation.
• Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interpret simple internal and external business challenges and recommend best practices to improve products, processes or services.
• Use high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering.
• Stays informed of industry trends that may inform work.
• Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity.
• Communicate difficult concepts and may influence others' options on particular topics.
• Guide others to consider a different point of view.

Requirements

• Bachelor’s Degree from an accredited University (OR an Associate's degree from a college)
• Minimum of 5 years of Technical Field with Heavy Duty Gas Turbine/and or Steam Power experience

Qualifications

• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to analyze and resolve problems.
• Demonstrated ability to lead programs / projects.
• Able to document, plan, market, and execute programs.

Skills

• High levels of operational judgment are required to achieve objectives.
• Moderate autonomy within the role.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

Pay

The pay range for this position is between $119,600.00 and $199,400.00. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set.

Schedule

This is a remote position.