Customer Planning & Service Manager Sr.

About the role

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.

We Expect Our People To Be Guided By The Amcor Way And Demonstrate Our Values Every Day To Enable The Business To Win. We Are Winning When Our people are engaged and developing as part of a high-performing Amcor team, Our customers grow and prosper from Amcor’s quality, service, and innovation, Our investors benefit from Amcor’s consistent growth and superior returns, The environment is better off because of Amcor’s leadership and products.

Responsibilities

• Partner with Customer Planning & Service (CP&S) Director in strategic planning and execution of AFNA, Supply Chain, & Business Unit priorities and objectives
• Ensure inventory and service targets are met by proactively supporting production planning processes and optimizing inventory
• Prepare content and lead business sessions and presentations with stakeholders demonstrating strong business acumen and executive presence
• Provide strategic insight by identifying and implementing processes that improve lead-times, cost and service by continuously monitoring and analyzing the flow of goods through Amcor complex system of inventories and production asset base
• Work closely with CP&S peers, sales, plants, IT, and marketing to drive continuous improvement and create solutions that enables service excellence to our customers
• Build organizational capability through recruitment, development, and retention of top talent. Key activities include robust performance reviews, clear annual objectives, talent reviews, and succession plans
• Serve as a strong partner with Operations, and maintain understanding of Customer Service processes and expectations
• Act as backup for the CP&S Director as needed

Requirements

• Bachelor’s degree in Business, Supply Chain, or related field
• 7-10 years experience in operations, customer service, planning, or related leadership roles
• Preferred APICS – CPIM certification
• A sound grasp of Supply Chain information technology and related planning processes/systems

Skills

• Ability to communicate effectively and positively influence directly and indirectly
• Results orientation that delivers on key business objectives, high accountability and resiliency
• Strong leadership within a dynamic, combined SC & CS team
• Critical thinking that enables innovative solutions/continuous improvement and learning
• Growth mindset that embraces challenges and acts as a positive agent of change
• Effective knowledge of products, systems, and manufacturing processes

Benefits

• Medical, dental and vision plans
• Flexible time off