Customer Pay Support Rep

About the role

The Customer Pay Collector ensures incoming calls are answered quickly and maximizes outgoing calls using the dialer. They collect customer pay balances and meet all performance goals.

Responsibilities

• Represents the company through professional conversation via inbound and outbound calls
• Collects and processes payments, payment plans, and recurring payments
• Works effectively both individually and as part of a team
• Initiates resolution to patient complaints
• Advises collections department of required actions for billing
• Submits all Change of Insurance information
• Handles mail for the center, including responding to requests for information