Customer Order Co-Ordinator (Spanish Requirement)

About the role

We are looking for a detail-oriented and customer-focused professional to join our team as a Customer Order Coordinator. This role involves managing the end-to-end order processing cycle, providing exceptional support to customers, and ensuring seamless communication between internal teams.

Responsibilities

• Processing customer purchase orders in the M3 system, ensuring accuracy and releasing them to Logistics as goods are ready to ship.
• Verifying pricing, product availability, and shipping methods with customers.
• Monitoring backorders and coordinating their release when items become available.
• Collaborating with the Operations Manager to expedite backordered items as necessary.
• Following up with customers to obtain required shipping documentation.
• Preparing, reviewing, and auditing export documentation (Commercial Docs) to ensure compliance with customs regulations.
• Providing customers with timely updates on order confirmations, invoices, and tracking information.
• Responding to customer inquiries regarding stock, pricing, and order-related matters.
• Generating and issuing daily invoices.
• Maintaining accurate shipping records to ensure Logistics can meet customer-specific requirements.
• Answering customer calls and emails promptly, delivering professional support.
• Collaborating with sales staff to verify special pricing, project codes, and address any unique customer requests or issues.
• Cooking with the Warehouse Manager to resolve customer claims related to shortages or damages.
• Maintaining an organized workspace and managing documentation for orders prior to shipment.
• Ensuring all shipment-related paperwork, including invoices, order confirmations, purchase orders, and email instructions, is filed accurately and promptly at the end of each day.
• Supporting the annual physical inventory process, including counting and reconciliation.
• Performing additional tasks and responsibilities as assigned by management to support operational goals.

Requirements

• A High School Diploma or GED.
• Minimum of 2 years of experience in customer support or administration.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Self-motivated with a results-oriented approach.
• Ability to work in a team structure.
• Ability to communicate verbally and written with people inside and outside an organization.
• Ability to plan, organize, and prioritize work.
• Ability to obtain and process information.
• Previous experience in order processing or customer support.
• Strong communication and interpersonal skills to manage customer relationships.
• Proficiency in ERP systems and Microsoft Office tools.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work effectively under pressure and meet deadlines.

Qualifications

• High School Diploma or GED required.
• Minimum of 2 years of experience in customer support or administration.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management abilities.
• Self-motivated with a results-oriented approach.
• Ability to work in a team structure.
• Ability to communicate verbally and written with people inside and outside an organization.
• Ability to plan, organize, and prioritize work.
• Ability to obtain and process information.
• Previous experience in order processing or customer support.
• Strong communication and interpersonal skills to manage customer relationships.
• Proficiency in ERP systems and Microsoft Office tools.
• Detail-oriented with excellent organizational and problem-solving skills.
• Ability to work effectively under pressure and meet deadlines.

Skills

• ERP systems.
• Microsoft Office tools.
• Customer support.
• Order processing.
• Communication.
• Time management.
• Organizational skills.
• Problem solving.
• Attention to detail.

Benefits

Competitive salary and rewards package
Competitive benefits and annual leave offering, allowing for work-life balance
A vibrant, welcoming & inclusive culture
Extensive career development opportunities and resources to maximize your potential

Pay

Details TBD

Schedule

Details TBD

Benefits

Details TBD