Customer Operator
About the role
As a Customer Operator at CarMax, you will play a vital role in delivering exceptional customer service and ensuring a seamless experience for every guest. You’ll support our Service Department by assisting customers both in person and over the phone—before, during, and after the service or repair process. This position is ideal for individuals who thrive in a fast-paced, customer-focused environment and want to be part of a team that values integrity, innovation, and putting people first. At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Responsibilities
- Answer incoming service calls promptly and professionally, using a friendly tone and empathy throughout the interaction.
- Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
- Schedule service appointments and route calls while providing clear and helpful responses to customer inquiries.
- Perform reminder calls for upcoming appointments and