Customer Operations Specialist - Parts

About the role

Astec is a global infrastructure and manufacturing company dedicated to designing and building innovative products for the industries we serve. The Customer Operations Specialist - Parts position is primarily responsible for determining customer parts requirements, pricing quotes, and placing orders into internal systems.

Responsibilities

• Provide assistance to Astec direct customers and dealers
• Locate the correct parts and prepare the parts quotations as per the customer's request
• Cook up and communicate the parts quotations to the customer
• Coordinate with other departments to ensure that the customer's requests are met
• Accurately process all parts sales orders
• Follow up on quotes and orders with customers
• Work closely with the outside sales team
• Answer customer calls and emails; help determine customer requirements. Extensive research.
• Prepare quotes, offer advice and suggestive selling
• Identify correct part(s) for customer using mechanical and electrical drawings, electronic and hard copy of manuals, various search engines, engineers, and other resources
• Cook up and communicate the parts quotations to the customer
• Coordinate with procurement and production on lead-time and expediting needs
• Inform Supervisor or Manager of inventory shortage and discrepancy
• Prepare and enter detailed parts quotes into Astec system
• Work with customers and other departments to resolve problems i.e., breakdown, wrong parts, replacement solutions, returns, warranties etc.
• Follow up on quotes and previous correspondence with customers, dealers and Regional Sales Managers
• Closely work with the parts shipping team members. Understand all shipping options available to our customers (small packages, LTL, full truck load, hotshot carrier etc.)
• Work closely with other Astec sites and products
• Travel a week at a time, one to three times a year to call on direct customers and dealers; Plant visits, trade shows, dealer visits (selection, stock levels, training etc.)
• Assist Supervisor and Manager in development and execution of marketing strategy for parts sales
• Attend customer service school lunches, dinners, and other functions as necessary (may be extended work hours)
• Crosstrain and be able to assist other teams within the Parts Dept. including shipping and the warehouse
• Participate in cross-department teams and committees as needed
• Maintain daily/weekly/monthly/quarterly administrative tasks
• Expected to carry “on call” duties (rotating schedule)
• Always follows company policies and procedures
• Always follows proper safety rules and procedures
• Performs other duties as assigned

Requirements

• A high school diploma or equivalent required
• An Associate’s or bachelor’s degree in business or marketing is strongly desired and or a combination of experience and training that provides the required knowledge, skills, and abilities
• Must be able to speak and write in English fluently. Excellent oral and written communication skills
• 0-2 years of work experience in similar environment
• Some experience in mechanical or machinery related industry preferred
• Ability to read and interpret mechanical and electrical drawings preferred
• Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure
• Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner
• A working knowledge of Microsoft Office products preferable
• Must have excellent interpersonal, communication, and collaboration skills
• Ability to travel as needed
• Must be able to meet regular attendance requirements

Qualifications

• High school diploma or equivalent required
• Associate’s or bachelor’s degree in business or marketing is strongly desired
• Must be able to speak and write in English fluently
• 0-2 years of work experience in similar environment
• Some experience in mechanical or machinery related industry preferred
• Ability to read and interpret mechanical and electrical drawings
• Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure
• Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner
• A working knowledge of Microsoft Office products
• Excellent interpersonal, communication, and collaboration skills
• Ability to travel as needed
• Meet regular attendance requirements

Skills

• Excellent oral and written communication skills
• Ability to work well with others, exercise sound judgment and solve problems, work independently and effectively manage workload (well-organized), be resourceful, attention to details (meticulous) and work well under pressure
• Ability to operate general office equipment including telephone, computer, calculator, photocopier, and scanner
• A working knowledge of Microsoft Office products
• Excellent interpersonal, communication, and collaboration skills
• Ability to travel as needed

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Pay

• N/A

Schedule

• N/A

Our Culture and Values

Astec employees embody the following values throughout their work:

• Continuous devotion to meeting the needs of our customers
• Honesty and integrity in all aspects of business
• Respect for all individuals
• Preserving entrepreneurial spirit and innovation
• Safety, quality and productivity as means to ensure success

Work Environment

Office - While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing.

Equal Opportunity Employer

As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.