Customer Operations Specialist- Call Center- Full time

At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth: people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best through experiences, incentives, and recognition programs that spark action and deliver measurable impact. We’ve brought this human-first design inward, intentionally building teams that care for each other and collaborate powerfully.

In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible environment that empowers you to do your best work without sacrificing what matters most to you. In that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well-being.

About the role

Continually demonstrate premiere customer service by providing accurate and timely information on programs and services to our customers, processing documents both manually and electronically to resolve ordering, shipping, or ticketing issues, and updating internal tracking systems. This position works Monday through Friday, 8:00 AM – 4:30 PM CST and can be 100% remote in the following states: AL, FL, GA, ID, IN, IA, KS, KY, LA, MI, MS, MO, MT, NE, NV, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Responsibilities

• 60% Inbound Calls: Receive incoming calls from participants, handle questions regarding their orders, and recommend solutions based on participant issues.
• 20% System Updates: Review and update order information in a proprietary system.
• 20% Back-end Support / Training: Assist with back-end support when needed and attend training sessions regarding new and/or current clients.

Requirements

• High School Diploma or GED Equivalent
• 1-2 years of Customer Service Experience (Experience in a call center environment highly preferred)
• Strong computer knowledge and proficiency to quickly navigate between multiple screens in an online environment
• Excellent communication skills with clear, articulate phone voice
• Proficient writing and grammar skills
• Proficient in Microsoft Office Suite

Skills

• Excellent work ethic that demonstrates eagerness and initiative to learn and accept new challenges
• Positive, upbeat, outgoing professional attitude
• Strong organizational and problem-solving skills
• Strong keyboarding and data entry skills
• Fast learner
• High standard of professionalism
• Kind, caring, patient, and empathetic
• Reliable, comes to work daily on time
• Open to coaching and feedback
• Attention to detail
• Uses good judgment
• Adaptable
• Teamwork orientation
• Stress tolerance
• Resilience

Things You Should Know

• If working remotely in this role, must have a quiet dedicated workspace with no distractions.
• Must have a reliable internet connection at home. No Dish internet connection.

Benefits

Maritz offers a comprehensive benefits package for full-time employees including:

• Medical, dental, and vision insurance
• Life insurance and disability coverage
• Paid parental leave
• 401k retirement plan
• Tuition reimbursement
• Paid time off
• Year-end holiday closure

View all details at: www.MaritzBenefits.com

Schedule

Monday through Friday, 8:00 AM – 4:30 PM CST.