Customer Specialist - Full Time

We need to output HTML fragment with sections: Use

for headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the posting. Job title: Customer Specialist in Training (though not used as heading). Location: 5175 Woodmere Boulevard, Montgomery, Alabama, 36106. Job ID: 6134 - Montgomery - maybe ignore. We need to preserve all substantive info, remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. We need sections: About the role (position overview). Responsibilities (role responsibilities). Requirements (maybe required qualifications). Qualifications (maybe preferred qualifications). Skills (maybe not explicit; we could combine required/preferred). Benefits (they gave benefits details). Pay (they gave hourly rate). Schedule (not given; no schedule specifics, so we should NOT include Schedule section). Also maybe "About CarMax" could be part of About the role? The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have About the role (position overview + maybe about CarMax?). But we need to preserve all substantive info. The "About CarMax" is separate but could be part of About the role or maybe we could add a separate section? The allowed headings list does not include "About CarMax". So we should incorporate that info into About the role or maybe into Qualifications? Probably About the role includes position overview and company description. We need to avoid repeating job title as heading. Also do not put Job ID/requisition numbers as headings. We need to output only HTML fragment, no /, no markdown fences. Let's extract content: Position Overview: "As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive." Why CarMax? (maybe part of About the role): "At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward." About CarMax: "At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home." We can combine these into About the role section. Responsibilities: list bullet points: - Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications. - Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers. - Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation. - Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards. - Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments. - Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience. - Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area. Required Qualifications (list): - Strong communication skills with confidence in representing CarMax and its products. - Ability to build lasting relationships and create win-win solutions for customers. - Demonstrated integrity, respect, and teamwork in a fast-paced environment. - Skilled in balancing customer needs with business goals and following processes accurately. - Ability to manage multiple tasks, maintain attention to detail, and meet deadlines. - High School Diploma or equivalent and a valid driver’s license. - Ability to lift up to 25 lbs and accurately read and transcribe data. Preferred Qualifications: - Sales or customer service experience in retail or similar environments. - Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint). Skills: Not explicitly listed separate; maybe we could combine required/preferred as Skills? But we have Required Qualifications and Preferred Qualifications sections. The instruction allows sections: Requirements, Qualifications, Skills. We could map Required Qualifications to Requirements, Preferred Qualifications to Qualifications, and maybe Skills could be omitted if no specific skills list beyond those. But we could also create a Skills section summarizing skills like communication, relationship building, integrity, multitasking, etc. However that would be duplicating. Better to follow the posting: Use Requirements for required qualifications, Qualifications for preferred qualifications. Skills maybe not needed; we can omit if no specific skills content. Benefits: details given: "Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time. Associates That Are Considered Full-time Hourly Or Commission/incentive Eligible To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company. For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay. Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval. For more details about benefits, please visit our CarMax Benefits website. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application." We need to preserve all substantive info. The last sentence about reasonable accommodation is maybe boilerplate but it's about accommodation; could be considered EEO? It's about accommodation request; might be considered EEO/legal. The instruction says remove EEO/equal-opportunity/... boilerplate. The reasonable accommodation request might be considered part of EEO/legal. Safer to remove that line. Also "For more details about benefits, please visit our CarMax Benefits website." is maybe a link; could be considered boilerplate? It's a reference; but it's substantive? It's a direction; maybe we can keep it? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The "For more details about benefits, please visit our CarMax Benefits website." is not exactly boilerplate but could be considered navigation? It's a reference; but it's not substantive benefit detail. Might be okay to keep? I'd lean to keep it as it's part of benefits description. However it's a generic line; but it's not duplicated. I'd keep it. Pay: "The Hourly Rate For This Position Is $15.50 - $23.30". So we need Pay section with that. Schedule: No schedule info; do not include. Location: Should we include location? Not in headings list; maybe we can include location in About the role as a paragraph? The instruction: preserve ALL substantive information. So we need to include location somewhere. Could add a short

with location after the overview? Or we could include it in About the role section as a paragraph. Since we cannot add a heading for location, we can just include it as a paragraph within About the role. Also Job ID: 6134 - Montgomery - maybe ignore as metadata. We need to output only HTML fragment. Structure:

About the role

Location: 5175 Woodmere Boulevard, Montgomery, Alabama, 36106. As a Customer Specialist in Training, you will be empowered to deliver an iconic, customer-first experience that defines CarMax. Acting as a trusted guide, you’ll support customers through every step of their journey—whether buying, selling, or servicing vehicles—while reinforcing our simple, transparent process. This role offers hands-on learning in a fast-paced environment, where you’ll manage diverse tasks such as vehicle sales, appraisal support, paperwork processing, and repair order coordination. At CarMax, honesty and integrity are the foundation of our success, and those same values will help you thrive. At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward. At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

Responsibilities

• Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
• Conduct accurate vehicle condition assessments, documenting details for appraisals and communicating findings to Buyers.
• Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
• Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
• Handle administrative tasks such as printing reports, maintaining transaction paperwork, auditing documents, and managing payments.
• Coordinate service appointments, review repair order invoices for accuracy in billing, and collaborate effectively across teams to maintain a smooth, customer-focused experience.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

• Strong communication skills with confidence in representing CarMax and its products.
• Ability to build lasting relationships and create win-win solutions for customers.
• Demonstrated integrity, respect, and teamwork in a fast-paced environment.
• Skilled in balancing customer needs with business goals and following processes accurately.
• Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
• High School Diploma or equivalent and a valid driver’s license.
• Ability to lift up to 25 lbs and accurately read and transcribe data.

Qualifications