Customer Operations Miami
About the role
You’ll own the success of our customers from the moment they sign — not just in terms of adoption, but in delivering real operational outcomes inside some of the most complex manufacturing environments in the world. You’ll be trusted early with high-stakes accounts, working directly with senior operators to solve messy, ambiguous problems that don’t have playbooks yet. This is a role for people who want responsibility, exposure, and the chance to have a visible impact quickly — not a narrow or purely supportive customer success function.
Responsibilities
- Own end-to-end customer relationships across a portfolio of enterprise accounts, with direct responsibility for adoption, impact, and long-term success
- Work with senior customer stakeholders to diagnose operational challenges and drive measurable improvements using Pelico
- Take ownership of delivering ROI — ensuring our platform is not just used, but relied on in day-to-day decision making
- Identify and drive expansion opportunities, partnering closely with Sales to grow accounts over time
- Operate as the connective tissue between customers, product, and engineering, ensuring what we build reflects real-world needs
- Navigate ambiguity and complexity — structuring problems, driving alignment, and pushing initiatives through to execution
- Help define and scale how Customer Operations works at Pelico, turning early deployments into repeatable systems
- Use AI tools to analyse customer data, draft communications, prepare for stakeholder meetings, and identify expansion signals
Requirements
- 2–10+ years of experience in customer-facing, operational, or analytical roles (consulting, customer success, solutions, ops, etc.)
- Track record of taking ownership and delivering results in high-expectation environments
- Strong problem-solving ability — you can break down ambiguous problems and drive them to resolution
- Comfortable working with senior stakeholders and holding your own in high-context conversations
- Highly proactive and driven — you don’t wait for direction, and you’re comfortable being accountable for outcomes
- Excellent communication skills, with the ability to bridge technical and business perspectives
- Motivated by fast-paced environments where the bar is high and the structure is evolving
- Actively embrace AI tools as part of how you work — curious about what’s possible and quick to adopt new ways of working smarter and faster
- Hands-on experience with AI-assisted workflows — whether for writing, research, analysis, coding, or productivity — and a genuine interest in staying at the frontier of what these tools can do
Qualifications
- Nice to have:
- Experience in manufacturing, supply chain, or industrial environments
- Background in consulting, strategy, or highly analytical roles
- Exposure to data tools (SQL, dashboards, etc.)
- Experience in a startup or high-growth environment
Skills
- Customer-facing experience
- Operational expertise
- Problem-solving abilities
- Senior stakeholder engagement
- AI tool proficiency
Benefits
- Meaningful equity
- Competitive salary benchmarked to your market
- Flexible, hybrid work model
- Health, dental, and vision coverage
- Learning & development budget
- Opportunity to work with some of the world's most complex and fascinating manufacturing operations
Pay
Competitive salary benchmarked to your market
Schedule
Flexible, hybrid work model
About Pelico
We're building something genuinely hard and genuinely important. Here's what that comes with:
- Meaningful equity — you're building this with us, so you'll own a piece of it
- Competitive salary benchmarked to your market
- Flexible, hybrid work model — we care about output, not face time
- Health, dental, and vision coverage
- Learning & development budget — we invest in people who invest in themselves
- Opportunity to work with some of the world's most complex and fascinating manufacturing operations
Why Pelico
We're committed to building a diverse team and an inclusive environment where everyone can do their best work.