Customer Operations Lead

About HUD

HUD is building infrastructure to create RL training data and evals for frontier AI agents, as well as a marketplace to sell these to frontier labs through the HUD marketplace. Our platform is used by frontier labs, Fortune 500 companies, and startups. We’ve raised $16M from top VCs and were YC W25.

About The Role

We’re looking for a Customer Operations Lead to own the customer-facing work that cannot or should not be automated with AI. You’ll own the systems around successful customer activation and engagement as the implementation counterpart to our GTM Engineers.

Responsibilities

• Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)
• Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward
• Resolve contract, onboarding, and platform blockers by working with the right internal owners
• Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications
• Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

Experience

• Experience in customer operations, business operations, consulting, or similar roles
• Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate
• A high attention to detail and strong follow-through
• Used AI tools to improve their productivity

Strong Candidates May Also Have

• Early-stage startup experience with ability to work independently in fast-paced environments
• Experience working with technical customers
• Familiarity with RL, e.g., you know what environments, evals, and benchmarks are
• Thrive in unstructured problem spaces

Team & Company Details

• Team Size : ~15 people currently, mostly full-time in-person, but some remote.
• Our team: Our team includes 4 International Olympiad medalists (IOI, ILO, IPhO), serial AI startup founders, and researchers with publications at ICLR, NeurIPS, etc.
• Company stage: We have 8 figures in funding and high revenue growth. We’re scaling profitably and quickly to meet very strong demand.

Logistics

• Employment : Full-time.
• Location : On-site only, for now. You can join the team in the San Francisco Bay Area or Singapore offices.
• Visa Sponsorship : We provide support for relocation and visas for strong full-time candidates to the US or Singapore.

Timeline

• Applications are rolling. The process is 2 technical interviews and a 2-3 day work trial.

What we offer

• Competitive compensation
• 100% covered top-of-the-line medical, dental, and vision from Blue Shield of CA (US employees)
• Lunch and dinner when you’re in the office
• Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays
• Other perks including an Equinox membership, 401k, and commuter benefits (US employees)
• Unlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc.

Due to high volume, we may not actively respond to every application, but feel free to contact us at [[email removed]](mailto:[email removed]) or elsewhere if we missed your application!