Customer Operations Lead

About the role

We’re hiring a Customer Operations Lead to run day-to-day customer operations and ensure fast, high-quality outcomes. You will own non-technical support, billing ops, triage into technical support, and a light support-to-success motion for renewals and upsells. You will also hire and manage contractors to scale support. Operationally excellent: crisp processes, strong prioritization, reliable execution. Customer-obsessed: you drive outcomes, not just ticket closure.

Hercules’ Operating Principles Guide How We Make Decisions Every Day. We Take Them Very Seriously. Most Of Them Are Specifically Choices That We As a Company Unique Prioritize And So Can Be Learned On The Job. However, We Do Specifically Filter For These Principles Our Hiring Process We move with urgency. We ship fast, iterate, and correct mistakes quickly. Our bias for action