Customer Operations Engineering Lead

Responsibilities

• Lead customer focussed collection planning, schedule deconfliction, and reporting activities within the Satellite Operations Team
• Ensure timely data collection and delivery across Muon’s missions according to customer requirements
• Cook up relationships with internal stakeholders and customers to ensure appropriate prioritization of collection activities
• Develop standard collection planning, performance monitoring, and reporting processes that scale across Muon’s current and future missions
• Perform capacity planning for the Customer Operations team and develop onboarding and training programs for future hires
• Ensure customer inquiries are addressed accurately and according to the required response time

Qualifications

• 7+ years of experience in a customer facing technical role such as technical account management, solutions architecture, or professional services
• Experience in a leading teams with a track record of hiring, mentoring, and scaling to meet business needs
• Demonstrated ability creating customer focussed processes and strategies that are scalable in a high growth environment
• Experience managing relationships with sophisticated customers in a demanding environment (e.g. defense, aerospace, or government)
• Strong communication and teamwork skills with the ability to articulate complex technical concepts to both technical and non-technical audiences
• Excellent time management and organization skills
• Excited to work in a fast-paced environment with new challenges each week
• Willingness to obtain a clearance

Nice-to-have Skills

• Experience with satellite mission planning, command and control systems, and telemetry analysis
• Experience with on-orbit satellite payload operations and data processing
• Understanding of ITAR/EAR regulations