Customer Operations Claims Analyst

About the role

Kinder’s Operations team is seeking an analytical, solutions-driven individual to investigate and resolve operational service issues. This role involves validating customer complaints or charges, identifying root causes, and driving resolution through claim recovery or process improvements.

Responsibilities

• Investigate service-related issues such as customer shorts, OTIF fines, late fees, missed appointments, spoilage, damages, and chargebacks.
• Validate or challenge claims based on data and documentation.
• File and manage disputes/claims and follow through to resolution, including collections if needed.
• If the issue is valid, identify internal causes and collaborate with cross-functional partners to address the root cause and prevent recurrence.
• Track and report on trends in service issues to identify systemic problems and opportunities for improvement.
• Build strong working relationships across Supply Chain, Customer Service, Sales, and Finance to drive faster resolution and continuous improvement.

Qualifications

• Capable of working alone or cross-functionally to research and resolve discrepancies.
• A critical thinker with a nose for digging into the why behind a problem.
• Comfortable navigating ambiguity and conflicting information.
• Obsessed with getting to resolution — whether through recovery or fixing what’s broken.
• Accountable, detailed, and not afraid to challenge the status quo if it means getting to the truth.
• Thrives in a fast-paced, high-growth environment where every issue is a learning opportunity.
• Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the CPG industry.
• Prior experience in and understanding of deductions, chargebacks, OTIF disputes, or transportation claims.
• Strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools.
• Demonstrated success in cross-functional problem solving and issue resolution.

Skills

• Capable of working alone or cross-functionally to research and resolve discrepancies.
• A critical thinker with a nose for digging into the why behind a problem.
• Comfortable navigating ambiguity and conflicting information.
• Obsessed with getting to resolution — whether through recovery or fixing what’s broken.
• Accountable, detailed, and not afraid to challenge the status quo if it means getting to the truth.
• Thrives in a fast-paced, high-growth environment where every issue is a learning opportunity.
• Minimum 3-5 years of experience in supply chain, customer operations, or logistics in the CPG industry.
• Prior experience in and understanding of deductions, chargebacks, OTIF disputes, or transportation claims.
• Strong working knowledge of ERP systems, Excel or Google Sheets, and ideally experience with claim management tools.
• Demonstrated success in cross-functional problem solving and issue resolution.

Benefits

• Paid time off
• 401(k)
• Bonus/incentive eligibility
• Equity grants
• Competitive health benefits
• Family-friendly benefits, including parental leave

Location & Pay

This role will be located in our Walnut Creek, California office. The expected starting salary range for this role is $105,000 - $115,000 per year. We may ultimately pay more or less than the posted range based on the location of the role. The amount a particular employee will earn within the salary range will be based on factors such as relevant education, qualifications, performance, and business needs.

Seasoned for Success

No two days here are the same. We try to be good team members and good communicators, but we don’t live by hierarchy and structure – everyone is a difference maker here. We make a lot of decisions in the face of incomplete information – our team embraces ambiguity and tries to make good decisions fast rather than great decisions slow. We believe our job is to take smart risk, not to eliminate risk. We believe in growing our skills and becoming a better company with more managerial expertise, but we are an entrepreneurial company at heart. We aren’t trying to be average – we want to do exceptional things, and we are willing to work hard to achieve them.

Equal Opportunity Employer

Kinder’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic.