Customer Operations Associate - NYC

Qualifications

• Support customer research success by reviewing study content, assisting with participant recruitment, and providing hands-on research support
• Act as a trusted product advisor, responding to questions, troubleshooting issues, and helping customers make the most of our platform
• Collaborate with external partners (e.g., vendors assisting with study participant recruitment) to ensure smooth research execution
• Contribute to product knowledge by building and maintaining help center content and improving internal documentation
• Advocate for our users and inform our product roadmap by sharing customer insights and feedback with the Outset team
• Develop process and systems to optimize our internal workflows, including incorporation of automation and AI

Requirements

• Experience in consulting, market research, research operations (including expert networks/participant recruitment), social science research, or adjacent fields
• 1-2+ years of experience successfully managing customer relationships (e.g., consulting, market research, project management, account management, etc.)
• Excellent communication skills, with experience adapting communication to relevant audiences
• A proactive, problem-solving mindset and a passion for helping customers succeed - when you see a problem that needs to be solved, you take ownership
• Experience developing strong product expertise and/or technical expertise
• Strong organizational skills and experience managing multiple priorities or workstreams in parallel