Customer Operations Associate

About the role

This is a launchpad role for someone hungry to learn a complex industry from the inside. You'll start by jumping in wherever the team needs you, helping move orders, estimates, production ticket requests, sales orders, proofs, and customer updates across the finish line, and learning how every piece of our business fits together along the way.

Responsibilities

• Jump in across the customer workflow, helping with orders, estimates, production ticket requests, sales orders, proofs, and customer updates as the team needs.
• Learn our products, systems, and processes deeply, and become someone the team can hand things to with confidence.
• Keep work moving accurately and on time, catching the small details that prevent big problems downstream.
• Help customers get set up and active on our online ordering platform as we roll it out.
• Use AI and software tools to work faster and smarter, and help us figure out better ways of doing things.
• Keep customer and order data clean, complete, and current across our systems.
• Take on new responsibilities as you prove yourself, growing toward account ownership and specialized roles on the team.

Requirements

• A genuine hunger to learn, grow, and build a career, this is a starting point, not a destination.
• Truly exceptional attention to detail, you catch what others miss.
• Comfort with ambiguity and a bias for solving problems that don't have a clear answer yet.
• A collaborative, low-ego team-player attitude, ready to do whatever the moment needs.
• Comfort using AI tools and learning new software quickly.
• Ability to thrive in a fast-paced small-company environment where priorities shift.
• Clear communication and strong follow-through.

Qualifications

• Experience in manufacturing, packaging, print, or another build-to-order industry (preferred).
• Exposure to order, quoting, estimating, or production workflows (preferred).
• Background, internship, or coursework that shows initiative and a drive to grow.

Skills

• Exceptional attention to detail.
• Comfort with ambiguity and problem-solving.
• Collaborative and team-oriented mindset.
• Quick learning ability and adaptability to new technologies.

Benefits

• Flexible Paid Time Off
• Comprehensive benefits offerings including: Medical (with company-funded HRA), Dental, Vision, Short- and Long-Term Disability Insurance, Life Insurance, Headspace Care Mental Health support… all effective the first day of the month following hire.
• 401(k)
• Ability to make an immediate impact
• Monthly team meetings and frequent social events

Pay

$55,000 – $65,000 base + performance incentive eligibility

Schedule

Full-time, 40-hour workweek