Customer Onboarding Manager, East Coast

About the role

The Customer Onboarding Manager (COM) is the face of Qualio to our new customers, and plays a critical role in their long-term success. The COM helps new customers realize value from Qualio quickly, while also setting them up for long-term success by enabling them to effectively utilize and adopt Qualio in their company.

Responsibilities

• Manage a portfolio of onboarding projects, ensuring that projects are consistently delivered on time and with quality
• Partner with customers to understand their business requirements and objectives, and help design solutions and onboarding plans to achieve these objectives
• Educate and enable customers on Qualio products and best practices
• Identify and track project risks and issues, and coordinate with internal resources to ensure timely resolution
• Partner with Sales and CSMs to ensure smooth hand-offs throughout the customer journey, and with the Product team to ensure effective feedback loops for customer requirements
• Maintain excellent relationships with Product Management and Development, ensuring all work is customer-focused

Requirements

• Candidates should have ONE of the following:
• 3+ years of Customer Onboarding or Implementation experience in a B2B SaaS company
• 3+ years working in a quality-related role for a medical device or life sciences company or an adjacent, heavily regulated industry
• Demonstrated experience as a trusted advisor to customers/clients
• Great communication skills across multiple mediums (video conference, phone, email)
• Willingness to learn and use coaching feedback to improve
• Experience with project management software
• Exceptional organizational and time management skills
• The ability to thrive in a fast-paced environment

Qualifications

• Competitive salary
• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Flexible time off policy
• Company allowance for home office supplies
• 12 weeks paid parental leave

Skills

• Knowledge of B2B SaaS platforms
• Understanding of regulatory compliance standards (ISO, FDA)
• Project management skills
• Customer relationship management
• Technical knowledge of Qualio platform
• Strong communication and interpersonal skills

Benefits

• Matching 401k
• Medical, Dental, and Vision Benefits
• Dependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life Insurance
• Flexible time off policy
• Company allowance for home office supplies
• 12 weeks paid parental leave

Pay

Competitive salary

Schedule

Full-time