Customer Migrations Representative

Job Duties And Responsibilities

• Serve as the primary point of contact for customers migrating to the Unify Platform
• Assess each customer's environment and build a migration plan
• Guide customers through the migration process from kickoff to completion
• Execute integrations between legacy systems and the Unify Platform
• Validate data accuracy post-integration
• Deliver platform and app training to new customers
• Provide hands-on support throughout the customer's transition
• Possess strong computer skills, including comfort working across multiple software systems simultaneously
• Identify and resolve basic data discrepancies or inconsistencies during migration
• Show strong interpersonal skills and ability to work hands-on with a team
• Be proactive and resilient
• Show strong analytical and time-management skills
• Communicate effectively across different areas of the business and with people of varying backgrounds and levels
• Be comfortable handling confidential matters with discretion
• Show strong organizational skills; able to prioritize and manage work independently

What You'll Need To Succeed

• Minimum of 1 year of professional experience in a commercial or customer service role (B2B experience preferred)
• Demonstrated experience working with business software systems, including migrating or entering data between platforms (CRM, ERP, or database systems preferred)
• Track record of learning new software platforms quickly and successfully troubleshooting data or system issues in a previous role
• Excellent communication skills with a "can-do" attitude
• Excellent English skills, written and spoken, with the ability to clearly articulate technical requirements and solutions

About Anova

We are very proudly “one” Anova — built by integrating the best in IIoT technology and expertise. Anova monitors more than 1,250,000 assets across nearly 80 countries for over 2000 clients, from family businesses to the largest LPG, Industrial Gases, and chemicals companies in the world. Our scale is global. Our service is local. We partner directly with customers, taking a holistic approach and delivering tailored solutions that drive innovation and improvement and make our world safer, more efficient, and reliable. We believe that rewarding work should reward you. As part of Anova, your work, integrity, and commitment are rewarded through competitive compensation and reward strategies, through sincere appreciation, and through opportunities for growth and advancement. We put people first by providing benefits that support your life and well-being, from health and finance to recognition and reward, and so much more — we've got you covered.