Customer Migration & Onboarding Interns

What You Will Be Doing

• Support customer migrations from the acquired platform to our core platform, following defined playbooks and processes
• Aid with customer onboarding post-migration, ensuring users are set up correctly and confident using the platform
• Facilitate customer-facing product knowledge sessions to drive adoption, scale the onboarding process, and ensure success with the product
• Respond to basic support questions via chat, phone, email, or ticketing system, escalating more complex issues as needed
• Debug common issues and help customers navigate workflows and features
• Partner with Customer Success, Support, and Implementation teams to ensure a seamless customer experience
• Contribute to internal documentation, FAQs, and customer-facing guides as you learn the platform

What We’re Looking For

• Strong communication skills — comfortable working with customers over Zoom, chat, and email
• High empathy and a customer-first mindset
• Organized and detail-oriented; able to follow processes while handling multiple customers at once
• Comfortable learning new software tools and explaining them clearly to others
• Proactive problem-solver who isn’t afraid to ask questions
• Strong working knowledge of Google Workspace and confidence using Apple MacBook devices
• Experience creating, maintaining, and updating documentation
• Knowing when to escalate vs. continuing attempts to solve independently
• Interest in SaaS, customer success, onboarding, support, or operations
• Prior customer-facing experience (retail, hospitality, support, tutoring, etc.) is a plus but not required

What You’ll Learn

• How SaaS customer onboarding and migrations work in a real-world environment
• How to support customers through change management and platform transitions
• How customer success, support, and implementation teams collaborate
• To run effective platform trainings and drive product adoption
• Exposure to post-acquisition integration and scaling operations

Success Looks Like

• Customers experiencing smooth, low-friction migrations
• Users feeling confident and supported on the new platform
• High-quality customer interactions and positive feedback
• Growing independence in handling onboarding and basic support workflows
• Clear documentation and insights that help improve future migrations