Customer Manager - United States

Location: Remote – US-based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities focused on execution quality, efficiency, safety, and measurable performance outcomes. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a manufacturing environment.

Responsibilities

• Manage account portfolio and implement sales plans
• Lead customer relationship management to understand needs and identify new clients
• Input data into CRM and SmartPrice systems according to company processes
• Manage sales contracts in accordance with regional guidelines and legal requirements
• Develop and execute sales and marketing plans to achieve volume and value goals
• Gather and use market intelligence to inform sales/marketing strategies
• Negotiate and implement pricing strategies and contract terms
• Collaborate with various teams to enhance customer experience (CX)

Requirements

• Bachelor's degree or relevant military equivalent at or above E5 or equivalent rank
• 5+ years of relevant work experience required
• Must be legally authorized to work in the U.S.; no visa sponsorship available

Pay

$100,000 – $120,000 annually

Benefits

• Equitable and competitive base pay with bonus opportunities
• Comprehensive health and wellbeing programs for physical, mental, and financial support
• Competitive retirement options including savings, financial planning, and educational resources
• Student Debt Retirement Savings Match Program to help with 401(k) contributions
• Robust insurance packages with varied coverage options, including travel insurance
• Training and mentoring opportunities for professional growth
• Role-based flexibility for better work-life balance
• Generous vacation allowances and paid time off for new parents and family care
• Paid time off opportunities for volunteering and Employee Resource Group participation
• Wellbeing Portal for employee health management and access to fitness facilities
• Employee discounts on shopping, entertainment, and more