Customer Manager - Natural Channel

Responsibilities

• Achieve Sales Objectives : Deliver volume and sales fundamentals—including merchandising, assortment, pricing, and shelving—while optimizing cost efficiency.
• Strategic Account Planning : Develop and execute a comprehensive Customer Business Plan aligned with principal priorities to ensure long-term success.
• Client Relationship Management : Engage directly with key decision-makers to present and sell business plans, programs, and growth strategies.
• Cost and Revenue Optimization : Maximize revenue through brokerage, commissions, bonuses, and contests while managing expenditures and maintaining cost-effective operations.
• In-Store Execution : Ensure a superior in-store presence by collaborating with customer operations teams and maintaining strong retail execution.
• Trade Marketing Management : Oversee trade marketing funds, coordinate direct shipments, and leverage data insights to support sales initiatives.
• Budget Compliance : Operate within established budgets, ensuring efficient and effective resource utilization.
• Cross-Functional Communication : Maintain proactive communication with key principals and internal teams to ensure alignment and collaboration.
• Retail Collaboration : Partner with Retail Sales Managers on major initiatives such as new product launches, promotional drives, and contests.
• Market Intelligence : Apply market and customer insights to involve marketing, technology, and administrative resources in achieving business goals.
• Information Sharing : Provide timely updates on sales priorities to internal stakeholders and contribute to knowledge sharing across teams.
• Team Contribution : Share insights and collaborate with peers to build organizational capability and drive collective success.
• Technology Utilization : Use internal systems and tools to support business planning and maintain proficiency in communication platforms.
• Continuous Improvement : Offer feedback to leadership on opportunities to enhance operations and build organizational strength.
• Special Projects : Support the team by completing assigned projects that contribute to overall business success.

Qualifications

• Education : Bachelor’s degree in Business, Marketing, or a related field—or equivalent professional experience.
• Experience : Minimum of 6 months in retail (CPG industry), marketing, space management, or resets. Experience in sales administration or finance is a plus.
• Technical Proficiency : Strong command of Microsoft Office Suite (PowerPoint, Excel, Word, Outlook) and web-based applications. Excellent presentation and communication skills required.
• Project Management : Proven ability to manage multiple projects simultaneously with strong organizational and time-management skills.