Customer Manager

About the role

The Customer Manager is a salesperson responsible for being the sales expert for a designated Customer(s), providing strategic customer insights. The Customer Manager works to ensure joint business plans are executed by the customer. This role works closely with Key Account Managers (KAMs) within that assigned department, as well as order entry, claims, schematics, and retail sales associates to ensure all Client and Customer standards are met.

Key responsibilities

• Act as the sales expert and strategic advisor for assigned customers.
• Ensure execution of joint business plans by assigned customers.
• Collaborate with Key Account Managers (KAMs) and internal teams (order entry, claims, schematics, retail sales associates) to meet client and customer standards.
• Bridge relationships between the Key Account Management Team and stakeholders at assigned customers.
• Work with clients (manufacturers, vendors, or brands) and customers (retailers, wholesalers, or distributors) to develop and implement strategic plans that achieve business goals.
• Engage with retailer associates (e.g., buyers, category managers, replenishment managers) during Headquarter calls to execute programs.