Customer Managed Services - Senior Manager
The Customer Managed Services - Senior Manager role is a pivotal position in consulting services for business applications, focusing on optimizing operational efficiency for clients. You will analyze client needs, implement software solutions, and provide training and support to ensure seamless integration and utilization of business applications, enabling clients to achieve their strategic objectives. Within the Commercial & Service Excellence practice, you will leverage your skills and professional network to deliver quality results, motivate and coach teams, and solve complex problems. This role involves deepening your expertise with Salesforce applications, providing consulting services, validating outcomes with clients, and fostering a culture of continuous improvement and adaptation to emerging technologies.
Responsibilities
- Lead the implementation and integration of Salesforce applications to optimize client operational efficiency
- Analyze client needs and develop tailored software solutions to meet strategic objectives
- Provide training and support for seamless utilization of Salesforce applications
- Guide teams through complex problem-solving and strategic planning processes
- Apply systems thinking to identify underlying problems and opportunities within client operations
- Craft and convey clear, impactful messages that tell a holistic story to clients
- Validate outcomes with clients and act on feedback to improve service delivery
- Direct teams through ambiguous and challenging situations with composure
- Develop training materials to enhance client understanding and application of Salesforce solutions
- Innovate processes to drive results and maintain operational excellence in client engagements
- Build and maintain relationships with stakeholders to foster collaboration and address data challenges
- Promote the use of emerging technologies and leading practices across consulting teams
- Confirm data integrity, security, and compliance within analytics frameworks
- Identify opportunities for optimizing data utilization and improving business performance
Requirements
- At least a Bachelor's degree
- At least 7 years of experience
Qualifications
- Preference for a Master's or Master of Business Administration degree in Computer and Information Science, Management Information Systems, or related fields
- Proficiency in Salesforce Administration and Salesforce Lightning
- Advanced skills in business process modeling and systems project management
- Ability to lead strategic questioning and storytelling to drive impactful client interactions
- Experience innovating with emerging technologies and enterprise integration for client solutions
- Experience developing training materials and coaching teams for enhanced performance
- Strong analytical thinking and creativity to solve complex business challenges
Pay
The salary range for this position is $124,000 - $280,000. Actual compensation within the range will depend on skills, experience, qualifications, location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.
Benefits
- Medical, dental, and vision coverage
- 401k retirement plan
- Holiday pay
- Vacation
- Personal and family sick leave
- Additional benefits available (view benefits at a glance)