Customer Managed Services - Senior Manager
As a pivotal leader in our Commercial & Service Excellence practice, you will deliver consulting services that optimize operational efficiency for clients. You’ll analyze client needs, implement Salesforce solutions, and provide training and support to ensure seamless integration and utilization of business applications. Your role involves motivating and coaching teams, solving complex problems, and applying sound judgment to drive project success. You’ll deepen your expertise in Salesforce applications, validate outcomes with clients, and foster a culture of continuous improvement and innovation.
Responsibilities
- Lead the implementation and integration of Salesforce applications to optimize client operational efficiency
- Analyze client needs and develop tailored software solutions to meet strategic objectives
- Provide training and support for seamless utilization of Salesforce applications
- Guide teams through complex problem-solving and strategic planning processes
- Apply systems thinking to identify underlying problems and opportunities within client operations
- Craft and convey clear, impactful messages that tell a holistic story to clients
- Validate outcomes with clients and act on feedback to improve service delivery
- Direct teams through ambiguous and challenging situations with composure
- Develop training materials to enhance client understanding and application of Salesforce solutions
- Innovate processes to drive results and maintain operational excellence in client engagements
- Build and maintain relationships with stakeholders to foster collaboration and address data challenges
- Promote the use of emerging technologies and leading practices across consulting teams
- Confirm data integrity, security, and compliance within analytics frameworks
- Identify opportunities for optimizing data utilization and improving business performance
Requirements
- Bachelor’s degree
- At least 7 years of experience
Qualifications
- Master’s or MBA in Computer and Information Science, Management Information Systems, or a related field (preferred)
- Proficiency in Salesforce Administration and Salesforce Lightning
- Advanced skills in business process modeling and systems project management
- Ability to lead strategic questioning and storytelling to drive impactful client interactions
- Experience innovating with emerging technologies and enterprise integration for client solutions
- Experience developing training materials and coaching teams for enhanced performance
- Analytical thinking and creativity to solve complex business challenges
Pay
The salary range for this position is $124,000 – $280,000. Actual compensation within the range will depend on skills, experience, qualifications, location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus.
Benefits
- Medical, dental, and vision coverage
- 401(k) retirement plan
- Holiday pay
- Vacation time
- Personal and family sick leave
- Additional benefits (view benefits at a glance)