Customer Loyalty Representative

About the role

Aura is building new teams and hiring full-time Customer Loyalty Representatives for remote, work-from-home positions. These roles are ideal for ambitious candidates looking to start their SaaS career.

Responsibilities

• Handle inbound customer cancellation calls and retain them as Aura customers.
• Make daily outbound calls to existing Aura customers with failed subscription payments.
• Ensure a high level of customer satisfaction through proactive support and active listening.
• Address customer concerns and provide solutions.
• Master evangelizing Aura's story and mission to customers.
• Consult with customers on best practices to better protect their online identity.
• Identify retention and upsell opportunities by aligning Aura's Identity, Privacy, and Security solutions with the customer's unique needs.
• Proactively improve knowledge of industry best practices and recent events to serve as a trusted resource for customers.

Requirements

• 1-2 years of sales/retention experience (or equivalent) with a track record of meeting or exceeding performance metrics.
• Strong interpersonal skills and a naturally engaging personality.
• Self-motivated with the ability to push yourself to achieve goals.
• Team-oriented mindset with a focus on collaborative success.
• Self-starter with strong business acumen, capable of thinking quickly and creatively to solve customer needs.

Benefits

Aura offers a generous package to support employees in all aspects of their life, including:

• Competitive pay and commission structure.
• Generous health and wellness benefits.
• Retirement savings plans.
• Parental leave.

Pay

This position includes an hourly rate of $18/hour, plus commission. Total compensation (hourly rate + commission) is estimated to be $52,000-$56,000 annually, depending on job-related knowledge, skills, experience, location, and sales performance.

Schedule

This role follows a schedule of 9am - 6pm MT (8am - 5pm MT on Saturdays) with Thursdays and Sundays off.