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Jobs · Management · Missouri

Customer Journey Operations Analyst

SPX Technologies · Brentwood, MO · 5 days ago
ManagementFull-time

How You Will Make An Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As a Customer Journey Operations Analyst, you will drive operational excellence across the customer experience by optimizing systems, improving processes, and delivering actionable insights. In this role, you will serve as a key liaison between internal teams and external partners, ensuring seamless system functionality, data integrity, and an efficient, customer-centric experience across the end-to-end journey.

What You Can Expect In This Role (Job Responsibilities)

  • Systems & Application Administration

    • Administer core business applications, including user access, security, product setup, and data integrations
    • Support system testing, upgrades, and enhancements, including training and change management efforts

  • EDI Management & Technical Support

    • Serve as a subject matter expert in Electronic Data Interchange (EDI) processes
    • Troubleshoot and resolve EDI issues, ensuring accuracy and continuity of transactions
    • Act as liaison between internal IT teams and customers to establish and maintain EDI connections

  • Process Improvement & Operational Excellence

    • Identify, lead, and implement process improvements to enhance efficiency, reduce defects, and improve customer experience
    • Analyze workflows and recommend scalable solutions aligned with business objectives

  • Cross-Functional Collaboration

    • Partner with Operations, Customer Experience, Product Management, IT, and other stakeholders to align priorities and drive execution
    • Support system and process initiatives across multiple business functions

  • Reporting & Data Insights

    • Develop and deliver reporting and dashboards that provide visibility into performance, trends, risks, and opportunities
    • Translate data into actionable insights that drive operational decision-making

  • Project & Initiative Management

    • Track and manage key initiatives, deliverables, and timelines
    • Ensure accountability, follow-through, and successful execution of commitments

  • Change Management

    • Support adoption of new tools, systems, and processes through communication, training, and stakeholder engagement

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

  • Required Experience

    • Strong analytical and problem-solving capabilities with experience deriving actionable insights from data
    • Working knowledge of CRM, CPQ, customer portals, order management systems, and platforms such as Salsify or PMI
    • Experience with EDI processes and integrations
    • Proven ability to collaborate and influence across cross-functional teams and external partners
    • Results-driven mindset with a focus on continuous improvement and operational efficiency
    • Highly organized team player with a systematic approach to problem-solving
    • Ability to build relationships and serve as a trusted liaison between customers and internal teams

  • Preferred Experience, Knowledge, Skills, And Abilities

    • Experience with Power BI or other data visualization tools; ability to build dashboards, reports, and pivot tables
    • Experience with ERP systems, Microsoft Suite, including Power Bi, , and Salsify and PMI Platform, and CRM experience

Benefits

  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs

Our Commitment to Diversity and Inclusion

We know that the well-being of our employees is integral. Our benefits include:

  • Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
  • Competitive health insurance plans and 401(k) match, with benefits starting day one
  • Competitive and performance-based compensation packages and bonus plans
  • Educational assistance, leadership development programs, and recognition programs

We are committed to embracing diversity to build a culture of inclusion at SPX. We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

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