Customer Integrations Advisor

Job Title

Description

Responsibilities

Requirements

Qualifications

Skills

Benefits

• Customer Integrations Advisor

This is an individual contributor position that works under limited supervision and is responsible for supporting the successful integration of Essent Guaranty’s services with external partner systems, including Loan Origination Systems (LOS), Product and Pricing Engines (PPE), Point of Sale (POS) platforms, and direct customer integrations. The role serves as a key liaison between external partners and internal technology teams, ensuring accurate, efficient, and reliable data exchange while delivering high quality customer experience.

Responsibilities

• Serve as the primary point of contact for external partners throughout the end-to-end integration lifecycle, providing clear communication, coordination, and support.
• Elicit, analyze, and translate business requirements and technical specifications between partner organizations and internal IT teams.
• Perform detailed data mapping, validation, and audit activities to ensure data accuracy, completeness, and integrity across integration workflows.
• Manage and prioritize multiple concurrent integration initiatives, assessing business impact and ensuring timely and accurate delivery.
• Apply mortgage origination, credit policy, and pricing knowledge to troubleshoot and resolve integration-related issues.
• Leverage AI-enabled tools and agent-based workflows to improve integration efficiency, data quality, anomaly detection, and overall throughput.

Requirements

• Minimum Education & Experience Requirements:
• Bachelor’s degree in Business, Information Systems, Technology, Finance, or a related field, or equivalent combination of education and experience.
• 4 + years of experience in mortgage operations, technology integrations, financial services systems, or a related role involving data mapping and partner coordination.
• Ability to work with external partners across varying schedules and time zones as needed.
• Occasional work outside of normal business hours during critical integration milestones.
• Strong knowledge of mortgage loan origination workflows, business rules, and pricing methodologies.
• Working knowledge of partner-facing platforms including LOS, POS, and PPE systems.
• Experience applying AI tools or AI agents to improve data mapping, validation, and integration efficiency.
• Exceptional attention to detail with strong auditing and validation skills.
• Ability to translate technical concepts for both technical and non-technical audiences.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Customer-focused mindset with a commitment to high-quality service delivery.
• Ability to work effectively both independently and as part of a cross-functional team.
• Proficient with standard business and collaboration tools (e.g., Microsoft Office applications).

Qualifications

• Minimum Education & Experience Requirements:
• Bachelor’s degree in Business, Information Systems, Technology, Finance, or a related field, or equivalent combination of education and experience.
• 4 + years of experience in mortgage operations, technology integrations, financial services systems, or a related role involving data mapping and partner coordination.
• Ability to work with external partners across varying schedules and time zones as needed.
• Occasional work outside of normal business hours during critical integration milestones.
• Strong knowledge of mortgage loan origination workflows, business rules, and pricing methodologies.
• Working knowledge of partner-facing platforms including LOS, POS, and PPE systems.
• Experience applying AI tools or AI agents to improve data mapping, validation, and integration efficiency.
• Exceptional attention to detail with strong auditing and validation skills.
• Ability to translate technical concepts for both technical and non-technical audiences.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Customer-focused mindset with a commitment to high-quality service delivery.
• Ability to work effectively both independently and as part of a cross-functional team.
• Proficient with standard business and collaboration tools (e.g., Microsoft Office applications).

Skills

• Strong knowledge of mortgage loan origination workflows, business rules, and pricing methodologies.
• Working knowledge of partner-facing platforms including LOS, POS, and PPE systems.
• Experience applying AI tools or AI agents to improve data mapping, validation, and integration efficiency.
• Exceptional attention to detail with strong auditing and validation skills.
• Ability to translate technical concepts for both technical and non-technical audiences.
• Strong organizational and time-management skills with the ability to manage multiple priorities.
• Customer-focused mindset with a commitment to high-quality service delivery.
• Ability to work effectively both independently and as part of a cross-functional team.
• Proficient with standard business and collaboration tools (e.g., Microsoft Office applications).

Benefits

We offer a competitive salary and comprehensive benefits package including paid time off, medical, dental, vision, 401(k) and disability benefits. We also provide a positive work environment where employees can learn and grow with the company.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible working hours.

Benefits

• Paid time off
• Medical
• Dental
• Vision
• 401(k)
• Disability

Essent is an Equal Opportunity Employer.