Customer Advisor
About the Company
Tidalwave.Services is a customer-focused travel services company that helps clients discover, plan, and book memorable travel experiences. The company provides personalized support for vacations, cruises, resorts, flights, and travel packages while offering flexible remote work opportunities for individuals who are passionate about customer service and travel.
About the Role
As a Customer Experience Advisor, you will assist customers with planning and booking travel experiences while delivering exceptional customer service through phone, email, and messaging platforms. This fully remote, entry-level position is ideal for individuals who enjoy helping people, communicating effectively, and learning about travel. Comprehensive training is provided, making it an excellent opportunity for those beginning their careers.
Qualifications
- High School diploma or equivalent preferred.
- No prior experience required.
- Basic computer proficiency.
- Reliable internet connection for remote work.
- Ability to work independently in a remote environment.
- Strong organizational and time management skills.
- Customer service experience is an advantage but not required.
- Passion for travel and helping people.
Skills
Technical Skills
- Customer support via phone, email, and messaging.
- Basic computer and internet navigation.
- Travel booking tools and online reservation systems (training provided).
- Calendar and itinerary management.
- Data entry and record maintenance.
- Online research skills.
Soft Skills
- Excellent verbal and written communication.
- Customer-focused attitude.
- Active listening and problem-solving abilities.
- Strong organizational and multitasking skills.
- Attention to detail.
- Positive, energetic personality.
- Ability to work independently.
- Adaptability and willingness to learn.
- Team collaboration and professionalism.