Customer Intake Senior Associate

About the role

Empower is seeking an extremely detail-oriented, responsible, and highly organized full-time Customer Intake Associate. This role is 40-45 hours/week, with 5 hours required over the weekend. Position is remote (U.S. only) or in-person in McLean, Virginia. Visa sponsorship is not available.

Responsibilities

• Verify and ensure the accuracy of customer account information
• Communicate and work with customers via phone, email and messaging to ensure their account information is accurate and complete
• Work in collaboration with Empower customer success team

Requirements

• Extremely detail-oriented and organized
• Polished written and verbal communication skills
• Experience in a customer service/support role or call center environment (preferably for a financial institution)
• Familiar with Zendesk
• Team-first mentality and a professional attitude
• College degree
• 2+ years of professional experience

Preferred Experience

• Experience in finance or accounting roles

Pay

Competitive compensation: $60,000 - $80,000 base salary (based on experience) + equity + performance based bonus

Benefits

• Competitive benefits

Schedule

40-45 hours per week, with 5 hours required over the weekend.

About Empower

Empower is a fast-growing, profitable startup that is on a mission to transform the gig economy, so that hard-working drivers can earn a sustainable living. Empower is revolutionizing the transportation industry by providing software that puts transportation decisions back into the hands of drivers and riders. Empower provides the information and tools that drivers need to take control of their financial future and the choices that riders need to safely and affordably get from point A to point B. With Empower, both drivers and riders win.