Customer Intake Associate (Part-Time)

About the Company

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, serving both medical patients and adult-use consumers. Our strength lies in our people, and we’re re-imagining how we work to shape the future of cannabis.

About the Role

The Intake position is the first point of contact for our dispensaries, setting the tone for all patient and customer interactions. You’ll greet visitors—both in-person and over the phone—with a positive and warm welcome, ensuring a high level of customer service. This role also involves maintaining the cleanliness of the front desk and lobby area.

Responsibilities

• Provide exceptional customer service to patients and customers on-site and over the phone with an optimistic and welcoming attitude.
• Process patients and customers by validating identification and entering information into the POS system.
• Handle front desk duties, including answering phones, emails, checking in patients, and updating patient files.
• Provide new patients/customers with a brief explanation of services.
• Become knowledgeable about all cannabis products offered or demonstrate a willingness to learn.
• Manage visitor access for vendors, contractors, etc., in partnership with the Store Manager or Assistant Manager.
• Act as a liaison to all departments on security needs.
• Learn and execute new tasks during downtime.
• Maintain store appearance, ensuring all areas—including restrooms—are clean, safe, and guest-ready.

Requirements

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet the age requirement as outlined by the state cannabis agency.
• Able to pass all background checks as required by the state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends, and holidays.
• Maintain regular and punctual attendance.
• Strong communication skills for interacting with customers, caregivers, and team members.
• Prior customer service experience in hospitality, pharmacy, retail, or a similar environment.
• Works efficiently and strives to increase productivity.
• High school diploma or GED required.
• 1-3 years of experience in a retail or inventory setting.

Skills & Competencies

• Customer Obsessed: Dedicated to creating a remarkable experience for internal and external customers; builds rapport and maintains meaningful relationships through trust and authenticity.
• Relationship Building: Shares authentic and constructive feedback respectfully; builds mutual respect and trust by listening, learning, and acting with compassion.
• Results Oriented: A quick and versatile learner, open to change, who analyzes successes and failures for continuous improvement and embraces challenges.
• Functional/Technical Skill: Possesses the knowledge and skills to perform at a high level and understands how their role supports the broader team.

Working Conditions

• Work is primarily performed in a dispensary setting, which may be odorous at times and loud due to fans and filtration systems, with fluctuating temperatures.
• Involves frequent contact with staff, vendors, customers, law enforcement, and occasional state inspectors.

Physical Requirements

• Able to perform general administrative activities, including operating a computer/POS system and standard office equipment.
• Must remain stationary when checking in customers or operating the register.
• Frequently moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
• Ability to twist, turn, bend, stand, and walk as required for dispensary duties.