Customer Intake Associate

About the role

Ayr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and Virginia. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.

The Intake position is the initial first point of contact for our Dispensaries. You set the tone by greeting patients and customers with a positive and warm welcome, both in-person and over-the-phone. Strong customer service skills, a great outgoing attitude, and a stellar work ethic are required.

Responsibilities

• Provides the highest level of customer service while interacting with patients and customers on-site and over the phone by having an optimistic attitude and welcoming personality.
• Process-in patients and customers by validating identification and entering information into our POS system.
• Operate front desk responsibilities such as answering phones, emails, checking-in patients, and updating patient files.
• Provide all new patients/customers with a brief explanation of services.
• Become well educated with all cannabis products offered and/or be willing to learn.
• Manage all visitor access of vendors, contractors, etc., partnered with Store Manager or Assistant Manager.
• Act as the liaison to all departments on security needs.
• Motivated to learn and execute new tasks during downtime.
• Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest-ready.

Qualifications

• Must stay current and adhere to all policies and regulations of the state cannabis agency.
• Must meet age requirement as outlined by state cannabis agency.
• Able to pass all background checks as required by state cannabis agency.
• Able to accommodate scheduling that may include varied shifts, weekends and holidays.
• Maintain regular and punctual attendance.
• Must be able to communicate effectively with customers/caregivers and team members.
• Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
• Works in a timely manner and strives to increase productivity.
• Demonstrated oral and written communication capabilities.

Skills

• Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers.
• Relationship Building: Viewed as a truthful individual who shares authentic and constructive feedback in a respectful manner.
• Results Oriented: Empowered with the knowledge of their potential this person learns quickly when facing new problems.
• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment.

Education and Experience

High school diploma/GED required. 1-3 years working in a retail setting or inventory setting.

Working Conditions

Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures. Involves frequent contact with staff, vendors and customers. Work may include dealing with law enforcement and occasional State inspectors.

Physical Requirements

Able to perform general administrative activities. Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines. The person in this position must be able to remain in a stationary position when checking in customers or when operating the register. Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary. Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.