Customer Insurance Senior Advisor

About the role

DHL Group is the world’s leading logistics provider with over 580,000 employees in more than 220 countries and territories. In Insurance & Risk Management (IRM) we act as trusted advisors, delivering quality insurance products and services to protect employees, assets, liabilities and contractual obligations. The position is based in Plantation, Florida, and is an immediate, full‑time, permanent role within the Americas region, offering the chance to work with a global network of IRM colleagues and benefit from extensive development opportunities.

Responsibilities

• Adopt the DHL culture of respect and results through professionalism, integrity, effectiveness and a dynamic attitude, contributing to collaborative teamwork and a positive IRM service provision.
• Serve as a proactive member of the DHL/GBS Global Insurance & Risk Management team, ensuring business objectives are met and the country performs to “best in class” standards.
• Track insurance premiums, monitor day‑to‑day insurance and claims matters, and manage the renewals process.
• Develop and maintain an understanding of the business, customers, and their challenges to establish a clear vision for customer insurance service provision.
• Maintain regular communication with customers, responding to ad‑hoc queries on coverage, documentation, invoicing, etc.
• Maintain accurate customer records of all annual insurances agreed and profitability progress of those agreements.
• Provide technical support and assistance to local business partners to support the customer insurance sales process.
• Manage all aspects of the insurance referral process, providing timely and accurate responses and coordinating with the London central team when required.
• Implement and support work plans for customer insurance development within the geographical area of intervention.
• Analyze profitability of customer insurance policies at both the final customer level and the country policy level.
• Maintain relationships with other functional groups and other IRM service lines.

Qualifications

• Bachelor’s degree completed within the last 0‑3 years in Insurance and Risk Management, Sales, Marketing, Economics, Business Administration, Finance, Supply Chain Management, Logistics, Communications, or a related field (recent graduates are encouraged to apply).
• 2‑4 years of relevant experience.

Skills

• Commercial acumen and technical insurance knowledge.
• Ability to track premiums, manage renewals, and analyze profitability.
• Strong communication and relationship‑building skills.
• Proficiency in maintaining accurate records and handling documentation.
• Capability to coordinate with global teams and support referral processes.

Benefits

• Great opportunity to work for the biggest logistics company in the world.
• International and virtual work environment.
• Flexibility and extensive learning opportunities.
• Tempting compensation and benefits package.