Customer Insights Specialist

Responsibilities

• Lead qualitative and quantitative research initiatives
• Synthesize research findings into actionable insights
• Create executive-level presentations from research findings
• Manage relationships with research vendors
• Support strategic initiatives such as Brand Health Equity Tracking and customer experience programs

Requirements

• 5+ years of experience in customer insights, market research, or customer experience
• Strong qualitative and quantitative research skills
• Advanced PowerPoint skills with experience creating executive level presentations
• Experience editing video and audio content for reports and insight storytelling
• Strong proficiency with Asana or similar project management software
• Excellent communication, storytelling, and stakeholder management skills
• Experience translating data into actionable business recommendations
• Experience with Qualtrics preferred
• Experience using AI tools for research, analysis, and insight generation preferred