Customer Experience Specialist

What You'll Do

• Engage walk-in guests promptly, personally, and with the goal of opening the conversation and ensuring they feel welcome.
• Engage guests in meaningful conversation to understand who they are, what brought them to Tesla, and their intent and timeline for purchase—building a complete and personalized customer profile.
• Inspire and educate guests by answering questions and curating a tailored product experience, including demo drives and Full Self-Driving demonstrations aligned with their interests.
• Conduct engaging delivery orientations, highlighting key features and benefits to ensure new owners feel confident and excited about their vehicle.
• Support sales pipeline health by capturing guest information, scheduling test drives, and identifying high-intent buyers.
• Provide the highest level of customer service to all current and future owners.
• Perform additional tasks as assigned to meet business needs.

What You'll Bring

• 1+ years of customer service and/or sales experience with proven track record to meet and exceed goals.
• Passionate about the Tesla Mission and our innovations in the personal transportation industry. Keep up with EV industry trends and local incentives.
• Strong sense of team mentality and reliability.
• Strong communication skills and attention to detail. Highly organized and excellent written and verbal communication skills.
• Proficient with Microsoft Office Suite and CRM tools.
• Ability to work evening hours, weekends, and holidays in a retail environment.
• Valid driver’s license required for roles in certain states.

Benefits

• Competitive pay.
• Medical plans with $0 payroll deduction.
• Fertility, adoption, and surrogacy benefits.
• Dental and vision plans with $0 paycheck contribution.
• HSA Contribution when enrolled in the High-Deductible medical plan with HSA.
• Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company-paid Basic Life, AD&D, Short-term and long-term disability insurance (90 day waiting period).
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays.
• Commuter benefits.
• Employee discounts and perks program.