Customer Experience Specialist
About the role
A position at British Swim School is more than just a job; it is an opportunity to learn, grow, and make an impact in the lives of your community to ensure “survival of the littlest.” The Customer Experience Specialist, known as a "Deck Ambassador," works poolside at the swim school and plays a critical role in providing an excellent customer experience.
Responsibilities
- Setting up and breaking down the pool deck area before and after each shift.
- Checking water chemistry and temperature prior to swim lessons.
- Welcoming students and parents/guardians to the pool deck area.
- Answering customers' questions about their account, their child’s progress, or about the program.
- Assisting swim instructors and managers when needed during swim lessons.
- Posting media content and monitoring social media platforms.
Requirements
Excellent interpersonal communication and organizational skills; a responsible and professional demeanor.
Qualifications
1+ years of customer service experience preferred. Lifeguarding/First Aid/CPR/AED certification(s) preferred (may be obtained during training).
Benefits
- Paid training
- Birthday off (paid)
- Annual PTO
- Medical benefits
Pay
$18.00 per hour (competitive pay based on experience with possible bonus opportunities).
Schedule
Flexible schedules; shifts are 4‑5 hours, easy to arrange around school or other jobs. Weeknight shifts typically run 3 pm–7 pm; weekend shifts are held in the morning and early afternoon.