Customer Insights Lead

About the role

The Customer Insights Lead supports a team that works collaboratively across functions, business lines and geographies, to provide voice of customer insights that assists the Varian Business Areas to achieve its commitment to create a world without fear of cancer. This position will lead voice of customer efforts at Varian, guiding the company’s strategic vision for growth while achieving the maximum positive patient impact.

Responsibilities

• Support market research initiatives across Varian’s business lines, working with portfolio strategy and product marketing teams to design and conduct primary market research.
• Plan and administer Field Advisory Boards, working closely with regional marketing leadership across global regions to support the enhancement of marketing materials and product strategies.
• Conduct primary market research at major trade shows, including designing interview and survey questions, recruiting respondents, conducting interviews, and sharing insights with relevant internal stakeholders.
• Liaise with third party market research vendors, designing requests for proposals (RFPs), managing stakeholder relationships, and supporting in project scoping and design.

Requirements

• Market research experience including an understanding of how to develop interview/focus group discussion guides and surveys.
• Excellent stakeholder management and cross-functional management skills.
• Extensive and proven project planning and management skills, including independent project execution.
• Proven expertise in data interpretation, visualization, and story-telling via PowerPoint.
• Excellent communication skills – ability to articulate verbally and in writing to medical and non-medical professionals.
• Excellent presentation skills with the ability to communicate and influence at senior levels within and outside of the organization.
• Strong organizational skills with attention to detail.
• Extensive skills in management consultation and lean management, including a methodical way of thinking.

Qualifications

• 3+ years of working experience in different positions with strategic/tactical execution and responsibility.
• Significant experience in designing/conducting interviews and surveys.
• Relevant experience in project planning, management, and execution.
• Understanding of core business KPIs to assess business performance.
• Relevant experience in healthcare/medical technology industries preferred.
• Bachelor’s Degree in Life Sciences, Business, Economics, Physics, or Biomedical Engineering.

Skills

• Market research experience.
• Excellent stakeholder management and cross-functional management skills.
• Project planning and management skills.
• Data interpretation, visualization, and storytelling via PowerPoint.
• Communication skills – verbal and written.
• Presentation skills.
• Organizational skills.
• Management consultation and lean management skills.

Benefits

• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Life insurance.
• Long-term and short-term disability insurance.
• Paid parking/public transportation.
• Paid time off.
• Paid sick and safe time.

Pay

The Base Pay Range For This Position Is $115,980 - $159,478. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Schedule

Varian Medical Systems is a global company with flexible schedules to accommodate various work preferences.