Customer Info Solutions Specialist 1
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections where there is real specific content. We must not repeat job title as heading. Must preserve all substantive info, not invent or summarize away detail. Remove boilerplate like EEO, etc. Also remove application instructions, deadline? The instruction says: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." Deadline to apply is metadata; we can put in a short
. Also "Pay Grade 10" is pay info, we can include Pay section if actual pay stated. It says Pay Grade 10, not a salary range. Should we include Pay section? The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. It states Pay Grade 10, which is pay info. So we can include a Pay section with that detail. Schedule: mentions rotational schedule, day/night rotation, etc. So we can include Schedule section. Benefits: not mentioned explicitly. So we should not include Benefits section. About the role: we have a position summary paragraph. Responsibilities: list of tasks. Requirements: maybe Minimum Skills, Minimum Knowledge and Abilities, etc. Qualifications: Preferred Qualifications, Minimum Education, Required Certifications? Actually Required Certifications not listed; there is "Required Certifications" heading but no specifics? It says "Required Certifications" then "Working Environment". Might be a heading but no certifications listed. We should not create a section with filler. So we can treat Required Certifications as not present. Skills: we have Minimum Skills, Preferred Qualifications includes experience, etc. We can combine into Skills section. Qualifications: maybe Minimum Education, etc. Let's parse. We need to preserve all substantive information. Let's extract: - Intro: "We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!" This is about the company; could be About the role? Actually it's about the organization. Could be placed in About the role section. - Deadline to apply: October 6, 2026 11:59pm - Pay Grade 10 - Position Summary: "Qualifications may warrant placement in a different job level. The Customer Information Solutions Specialist (CISS) will be part of a 24/7/365 organization and is responsible for providing support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. The CISS will be responsible for providing detailed reporting updates on impactful, major and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company. Updates will follow the Situational Awareness defined communication strategy standards. In addition, the CISS will be responsible for initial alert notifications and provide updates until resolved and be the liaison between System Operators and Call Duty Leadership, including identifying and communicating trends to prevent escalations. The CISS must be comfortable in communicating at all levels of management within various departments and external customers." - Tasks And Responsibilities: list: - Position will work a rotational schedule to include but not limited to day and night rotation, day-run, night-run, etc. Schedule will be formulated based upon Business Unit needs - Ability to work flexible schedules as needed, 24/7/365 (e.g. day and night rotation, day-run, night-run, etc) - Responsible for reporting and updating various emergency electric or gas events - Participate in collaborating with other departments to identifying, reporting and updating various emergency electric or gas events - Participate in identifying, analyzing and communicating effectively with customers, internally and externally regarding complex problems and issues, to include social media inquiries and planned/unplanned outage information - Participate in collaborating with System Operations to communicate updates to leadership & customer facing roles (e.g., Customer Service, Government Relations, Military Accounts, Key Account Management (KAM), Corporate Communications, Community Engagement, and other areas as needed) - Participate in obtaining requested information from leadership in a timely and accurate manner - Ability to identify possible trends to prevent escalations - Responsible to participate in Weather Event strategy and be responsible until completion for assigned tasks - Ability to learn and easily navigate key outage system reporting tools, including NetCadOps, ITOA, Focal Point, etc. - Ability to learn and leverage collaboration tools to effectively manage & communicate (Microsoft Teams, WebEx, etc.) - Hold skills to effectivity communicate verbally and in writing to all levels of the CPS Energy organization and external customers - Ability to work with a diverse group of individuals in a fast-paced environment - Participate in other duties as assigned and support other groups as needed (Walk-In Centers, Community Events, System Operations, Workforce, peers, etc.). - Minimum Skills: list: - Ability to communicate trends as necessary - Ability to work as part of a team under pressure with supervision - Must demonstrate initiative to volunteer and/or assist with projects and other tasks that arise - Demonstrated interpersonal skills to work effectively in a team environment and maintain a professional and positive manner while working with a diverse workforce and various environments - Have communication skills to interact with peers and staff - Effective listening skills to ensure understanding of directions and communicate problems to co-workers and management - Ability to learn time management skills - Must possess effective verbal and written communication skills - Be familiar with and/or have experience working with the following: Microsoft Office Package including not limited to word processing, spreadsheets, database, electronic mail and scheduling - Demonstrate a positive attitude - Preferred Qualifications: - Experience in working with the following: SAP, ITOA, NetCadOps, Focal Point, CPS Energy Outage Maps - Bachelor’s degree in business, Engineering or related fields - Experience in Customer Service or Electric Grid System Operations or Utility Industry - Competencies: Building and Supporting Teams, Demonstrating Initiative, Communicates Effectively, Delivering High Quality Work, Interacting with People at Different Levels - Minimum Education: High School Diploma or GED Equivalent - Required Certifications: (none listed) but there is a heading "Required Certifications" then "Working Environment". Might be a mistake; we should not create a section if no content. - Working Environment: Indoor & outdoor work, operating comp, manual dexterity, talking, hearing, repetitive motion. Use of personal comp equip, phone, multi- functioning printer & calculator. Ability to travel to & from meetings, training sessions or other busi-related events. - Physical Demands: Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. - EEO statement: remove. We need to output HTML with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Pay, Schedule. Possibly also Working Environment and Physical Demands could be part of Requirements? But we have to follow headings list. The instruction: "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." So we can only use those headings. We must not create other headings like Working Environment. So we need to fit that content into existing sections. Where does Working Environment belong? Could be part of Requirements (maybe as part of job requirements). Physical Demands also could be Requirements. We'll include them under Requirements as list items.
We must not repeat job title as heading. So no for Customer Information Solutions Specialist.
We need to preserve all substantive info. So we need to include the intro paragraph about the company (maybe under About the role). Also include deadline maybe as a short
before sections? The instruction: fold minor metadata into a short
or drop it. So we can add a
for Deadline to apply: October 6, 2026 11:59pm and Pay Grade 10 maybe in Pay section. Let's structure:
Deadline to apply: October 6, 2026 11:59pm
Then sections:About the role
[intro paragraph about company and position summary? Actually position summary is separate; maybe we put position summary under About the role as well.] We'll combine intro and position summary.
Responsibilities
- list of responsibilities.
- Position will work a rotational schedule to include but not limited to day and night rotation, day-run, night-run, etc. Schedule will be formulated based upon Business Unit needs
- Ability to work flexible schedules as needed, 24/7/
Requirements
- combine Minimum Skills, Working Environment, Physical Demands.
Qualifications
- Minimum Education, Preferred Qualifications (including experience, degree, competencies). Possibly also Required Certifications (none).
Skills
Maybe we could merge Skills with Requirements? But we need a Skills section if we have specific skills content. We have Minimum Skills list; also we have ability to learn tools etc. Those could go under Skills. However we already put Minimum Skills under Requirements. To avoid duplication, we need to decide where each piece goes. The instruction: Prefer a few substantive sections over many thin ones. So we could combine Skills into Requirements or Qualifications. But we have separate headings allowed; we can omit Skills if content is thin. However we have distinct Minimum Skills list; we could put them under Requirements. The Qualifications section can include education and preferred qualifications. The Responsibilities section is clear. The About the role includes company intro and position summary. Pay and Schedule sections. Thus we may not need a separate Skills section; we can omit it. But we must ensure we don't lose any substantive info. If we put Minimum Skills under Requirements, that's fine. Let's draft:Deadline to apply: October 6, 2026 11:59pm
About the role
We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day!
The Customer Information Solutions Specialist (CISS) will be part of a 24/7/365 organization and is responsible for providing support between System Operations and various customer facing roles, primarily but not limited to emergency electric and gas events. The CISS will be responsible for providing detailed reporting updates on impactful, major and emergency events to Customer Strategy, Corporate Communication, Government Relations, Gas, Electric Delivery Services, Energy Supply, Products & Services, and any other customer escalation across the company. Updates will follow the Situational Awareness defined communication strategy standards. In addition, the CISS will be responsible for initial alert notifications and provide updates until resolved and be the liaison between System Operators and Call Duty Leadership, including identifying and communicating trends to prevent escalations. The CISS must be comfortable in communicating at all levels of management within various departments and external customers.