Customer Implementation Specialist - Multi Location

What You Will Own

• Develop and manage relationships with customers throughout the implementation process.
• Manage a portfolio of customers in various stages of implementation.
• Act as the project manager/point contact for each customer.
• Keep the customer informed throughout the process and set clear expectations.
• Teach and train customers how to maximize the value of the Weave platform.
• Provide a five-star customer experience with each customer.
• Triage, troubleshoot and prioritize issues as they arise during implementation.
• Cookordinate with adjacent teams on all tasks related to onboarding.
• Utilize reports and data from various systems to help guide decision-making and manage your portfolio of customers.

What You Will Need to Accomplish the Job

• Professional Experience:
• 2 years of project management or implementation experience, working in a customer-facing role
• General Networking and VoIP knowledge and technical troubleshooting experience
• Hands-on experience with CRM tools (Salesforce, HubSpot, etc.)
• Critical thinking and advanced problem solving skills
• Ability to work in a fast-paced, KPI-driven environment
• Ability to prioritize and manage a pipeline of projects
• Excellent communication skills, both written and verbal (ability to articulate complex content with a simplified explanation)
• Strong technical aptitude
• Customer Centric

Employment Requirements

• Bachelor’s degree preferred
• Project management experience and/or PMP certification
• Self-motivated, Proactive, Highly organized